We ship within South Africa only, using The Courier Guy as our delivery partner. We do not offer international shipping at this time. The shipping fee shown at checkout is what you pay — there are no hidden handling fees added later.
The fee is calculated from the destination zone, the total weight, and the service level. The service level is set to 'Economy Road' by default, which is the most affordable option for the size of parcel we usually send. The actual fee for your order is shown at checkout before you are asked to pay, and it is also written on the order confirmation.
Once your order has been packed and the courier has collected it, you will receive an SMS or email with a tracking number. Tracking is available on The Courier Guy's website and through their app. The tracking page is the most accurate way to see where your parcel is and when it is expected to be delivered.
Indicative delivery time bands from the day the courier collects the parcel (these are estimates, not guarantees): main centres (Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, Port Elizabeth, East London, George) — 1 to 2 business days on Economy Road; regional towns — 2 to 3 business days; outlying and remote addresses — 2 to 4 business days, sometimes longer. The Courier Guy also offers overnight and same-day services in some metros at a higher rate, and we can switch your order to one of those if you ask before dispatch.
For orders that include made-to-order or prepared-to-spec items (most magnets, sized or side-selected pieces, anything that needs a measurement), the courier transit time is on top of the preparation time shown on the product page. The product page is the source of truth for how long the preparation step takes before the parcel is ready for collection.
We deliver to physical street addresses within South Africa. We cannot deliver to PO Boxes, private bags, or army bases (the courier cannot reach those addresses through the normal door-to-door network). Someone will need to be at the address during business hours to receive the parcel, or it can be collected from the nearest courier depot with a valid ID.
Couriers do not deliver on Sundays or on South African public holidays, and most do not collect on Saturdays in regional areas. Saturday delivery is available in the main metros at a small surcharge, and we are happy to use it if you ask before your order is packed.
If your delivery address is incorrect or incomplete, or if no one is available to receive the parcel on the courier's attempt, the courier may charge a re-delivery fee and the parcel may be returned to us. If that happens, we will contact you to arrange redelivery at your cost. Please double-check the delivery address before you place your order, and tell us promptly if anything needs to change.
Once a parcel has been handed to the courier and a tracking number has been issued, the risk of loss or damage in transit passes to you. We pack every order carefully, but accidents do happen. If your parcel arrives visibly damaged, please refuse the delivery and tell us within 48 hours so we can open a claim with The Courier Guy. If you chose to add shipping insurance at checkout, the insured value covers loss and damage in transit according to The Courier Guy's insurance terms.
We will not be liable for delays that are outside our reasonable control, including courier delays, load-shedding, severe weather, road closures, civil unrest, or force majeure. If a delay looks likely, we will contact you with the new expected timing.
For any shipping question — including a request to change the delivery address, switch to a PUDO locker, or hold a parcel for collection — write to us at info@herbsatwork.co.za or reply to your order confirmation email and we will help.